Our Vision

Our vision is a society in which unpaid family carers of all ages are fully valued and supported to live healthy and rewarding lives alongside their caring responsibilities.

Our Objectives

To relieve the charitable needs of carers of people who are in need of care who live in Norfolk and the surrounding counties by the provision of advice, education and support.

Who Are We?

Norfolk Family Carers is the operating name of Norfolk Carers Support. We have been advising and supporting unpaid carers in Norfolk since 1993.

Using our experience over the last two decades, we have introduced new, personalised support packages to help people balance their caring responsibilities with the rest of their lives.

Our Big Lottery-funded, countywide Transitions service for young adult carers (16-24yrs) and their families provides 1:1 and family support plus a mixture of social opportunities and residential programmes. Our group and residential support for young carers (5-18yrs) is also unchanged.

Anyone can find themselves looking after someone else at any time – whether it happens gradually as an elderly relative becomes more frail or more suddenly following an accident or when a friend or family member is discharged from hospital.

We offer practical and emotional support for carers at all stages of their caring journey.

You can read more about the history of the organisation here.


We are always looking for individuals, organisations or businesses who would like to work with us to support our work. We have a range of volunteering opportunities and are currently looking for more Young Carers Group volunteers. Tasks would include supporting Young Carers to participate in group activities and helping the team to set up and pack down.

If you would be interested in supporting our charity or volunteering opportunities please contact us at info@norfolkfamilycarers.org.

What We Do

We offer a range of services to support family carers. To find out more, please call 01603 219924 or email info@norfolkfamilycarers.org

Telephone advice and support

You can call us on 01603 219924 for information, advice and support for family carers.

Access to carers’ funds and grants

As a network partner of Carers Trust and Carers UK we have access to some funding for individual family carers we  support that other organisations may not. Please call us on 01603 219924 if you think we can help.

Supporting young people

Our countywide Transitions service provides 1:1 and family support plus a mixture of social opportunities and residential programmes for young adult carers (16-24 years) and their families. We also run groups, residentials and activities for young carers (5-18 years). Please get in touch if you think we can help you or a young person you know.

Caring at a distance

Looking after a friend or family member can be difficult enough, but it’s even harder if you don’t live close by, or you’re very busy. We can provide information about local services and support to help you make sure your loved-one is well supported and to give you added peace of mind. Please call us to discuss your own and your family’s needs.

Expert advice and support

Our Family Care Advisers can provide you with one-to-one expert advice and support to help you make sense of your options and to balance your caring responsibilities with the rest of your life. From completing benefits claim forms, to guiding and supporting you and your family to find the right care, our support is tailored to meet your needs and budget. We can also provide advocacy and support at meetings or appeals . Get in touch to find out how we can help.

Carer information session

We know that getting the right support at the right time is crucial to help carers balance their caring role and avoid reaching crisis. We offer information sessions for carers, groups or people who may find themselves caring in the future. The sessions cover: the support that’s available from health and social care services; information about benefits; advice on carers’ rights and money matters; keeping healthy and emotional support. Each participant is given an information pack to take away. If you’re interested in hosting a carer information session, please get in touch.

For businesses: supporting employees who are carers

Supporting carers at work makes business sense. Through our Employee Assist programme your staff gain access to valuable expertise and support to balance their work and caring responsibilities, making them less likely to reduce their hours or give up work. To discuss how we can help your business, please get in touch.

Supporting commissioners and funders

We’re always seeking opportunities to develop and pilot new ways of supporting family carers. Our work cuts across many sectors including primary and community health and social care, education, employment and skills, housing and transport. If you think we could help you to meet your organisation’s priorities and objectives, please get in touch.