Caring At A Distance 2018-04-23T11:18:15+00:00

Caring At A Distance

Are you living away from the person you look after? Even just a short drive?
Are you finding it difficult to create a balance in your day-to-day life?
Are you in work but struggling to find the time to manage your caring responsibilities?
Are you new to the maze of benefits and entitlements and need some guidance?

Norfolk Family Carers has been supporting carers in Norfolk since 1993. Our Family Care Advisors have a wealth of expertise and can create a tailored support plan with you and the person you care for which may include any of the following:

  • Practical support
  • Money matters (help with accessing benefits, grants etc)
  • Legal matters (help with arranging power of attorney, deputyship, court of protection etc)
  • Assistive technologies/help with equipment
  • Access to the community
  • What to do in an emergency
  • Safety in the home
  • Navigating health and social care services
  • Your wellbeing as a carer


We offer free advice and information over the phone, Monday to Friday 9-5pm, on all matters relating to caring. If for whatever reason we are unable to help you, we will try to give you details of an organisation which can.

“Thank you so much for all this useful information and for all the time you gave me on the phone.”

Richenda – April 2018


  • Consultation £75 per hour (plus travel)  

Our consultation is a one hour home visit which gives you a chance to talk through your situation with one of our experienced Care Support Advisers.

You will receive a follow up report with recommendations and all of the information you need to keep on top of your caring role. We are able to offer a reduced price for a phone consultation.

“Good local knowledge and understanding of of our needs as I live abroad. I now have a better understanding of what services are open to us. Thank you to Gail for her assistance and I know I can contact her and Norfolk Family Carers in the future or when circumstances change.”

H.B from Guernsey – February 2018

  • Support with form filling £50 per hour (plus travel).

We will talk to you on the phone to assess your eligibility to receive a benefit before coming to your home to help you to complete a form.

We have supported people to fill in Carer’s Allowance, Attendance Allowance and PIP forms.

“Had I not been able to ask for your help, I would have abandoned the whole thing as going through the form seemed so difficult as to be not worth doing.”

Peter, Caister-on-Sea – November 2017

  • Ongoing support £50 per hour (plus travel)

Our Family Care Advisers are available to visit you at home to provide emotional and practical support.

Please call us on 01603 219924 or email us on to find out more about any of our services or how we might be able to tailor our support to help you.