Caring At A Distance

Are you living away from the person you look after? Even just a short drive?
Are you finding it difficult to create a balance in your day-to-day life?
Are you in work but struggling to find the time to manage your caring responsibilities?
Are you new to the maze of benefits and entitlements and need some guidance?

Norfolk Family Carers has been supporting carers in Norfolk since 1993. Our Family Care Advisors have a wealth of expertise and can create a tailored support plan with you and the person you care for which may include any of the following:

  • Practical support
  • Money matters
  • Legal matters
  • Advocacy
  • Assistive technologies/help with equipment
  • Access to the community
  • What to do in an emergency
  • Safety in the home
  • Navigating health and social care services
  • Your wellbeing as a carer


There is no eligibility criteria for using the services of Norfolk Family Carers.

By using our services you can access the knowledge and expertise of our dedicated team who are here to help carers, regardless of whether you live with the person requiring care. We are an independent provider, have over 25 years of experience and offer a fast-track to personalised services and advice.

Fees are subsidised and we are working with local sponsors and national providers to access additional funding, allowing us to further reduce fees and offer bursaries.

If you are in a position to provide sponsorship, funding or support to Norfolk Family Carers, please do get in touch. By working with Norfolk Family Carers, you join a network of caring people across Norfolk.


We offer free advice and information over the phone, Monday to Friday 9-5pm, on all matters relating to caring. If for whatever reason we are unable to help you, we will try to give you details of an organisation which can.

“Thank you – you’re a treasure trove of ideas! Have a feeling as disability progresses over the years and I’m unfamiliar with Yarmouth services I’ll be contacting you again! Many thanks for your time and support.” – Fiona from Suffolk, May 2019

“It was good to have someone contact me so quickly. The Adviser was so friendly and helpful that I immediately felt better.” – CC from South Norfolk, May 2018


Our full consultation gives you and your family a chance to talk through your situation with one of our experienced Family Care Advisors.

You will receive a follow up report with recommendations and all of the information you need to keep on top of your caring role.

“Good local knowledge and understanding of our needs as I live abroad. I now have a better understanding of what services are open to us. Thank you to Gail for her assistance and I know I can contact her and Norfolk Family Carers in the future or when circumstances change.” – HB from Guernsey, February 2018

 £75 per hour


We support with completion of forms for Carer’s Allowance, Attendance Allowance, Lasting Power of Attorney and PIP.

We will talk to you on the phone to assess your eligibility to receive a benefit before arranging and appointment to help you to complete a form.

“Had I not been able to ask for your help, I would have abandoned the whole thing as going through the form seemed so difficult as to be not worth doing.” – Peter from Caister-on-Sea, November 2017

 £50 per hour


Our Family Carer Advisors are available to meet with you to provide emotional and practical support. We can also provide advocacy and support at meetings and appeals.

“The family care adviser’s kindness and professionalism has also shown my Dad that it is ok to accept help whereas previously he was trying to do everything on his own and masking the seriousness of the situation.” – Anon Norwich, August 2018

£50 per hour (plus travel costs where relevant)


All our services are offered at our office at 36 St Giles Street, Norwich, NR2 1LL.

If you would feel more comfortable in your own home or are unable to visit our office we are happy to come to you.

A home visit will incur an additional charge of £25

Please call us on 01603 219924 or email us on to find out more about any of our services or how we might be able to tailor our support to help you.

Hannah's elderly grandma who suffers from dementia, alongside her mother and sister.