Healthcare Professionals

Do you work in health or social care? We can offer free advice and information over the phone to anyone who is caring for a friend or relative – including families and parent carers. We are also able to support self-funders who may not otherwise be able to access some services. Due to our loss of statutory funding, our support is currently fee-based but we are often able to get out to people’s homes very quickly and offer an in-depth service which is tailored to each individual. Our Family Care Advisors have a wealth of knowledge and experience having worked in the sector for many years. We can help carers to organise practical support, make sense of their options (such as finding paid care), access services and manage finances. We can also provide emotional support, helping carers to better manage the stresses of looking after someone.

Please use the contact form here, email us on or call 01603 219924 if you would like to refer someone to us for support.

To date, our service has been rated highly on Healthwatch.

Young People’s services

If you would like to refer a young person to our services, please download our referral form (for children aged 5-18 years please use the Young Carers Norfolk Referral Form and for young people aged 16-24 years please use the Young Adult Carer Referral Form) and send it back to us at or to our postal address at 36 St Giles Street, Norwich, NR2 1LL.

Download the Young Adult Carer Referral Form 2018.

Download the Young Carer Referral Form 2018.

We’re always seeking opportunities to develop and pilot new ways to support family carers. Our work cuts across many sectors including primary and community health and social care, education, employment and skills, housing and transport. If you think we could help you to meet your organisation’s priorities and objectives, please get in touch on 01603 219924 or email

Finance & Legal Professionals

We are currently working with financial and legal professionals to provide access to specialist advice for the caring community of Norfolk.