Supporting Families

Are you looking after a relative whose health has gradually deteriorated?

Are you feeling overwhelmed by the challenges involved in managing your relative’s care?

Are you struggling to find your way around the maze of benefits and entitlements and need some guidance?

Our Family Care Advisers can provide you with one-to-one expert advice and support to help you make sense of your options and to balance your caring responsibilities with the rest of your life.

We will create a tailored support plan with you and the person you care for which may include any of the following:

  • Practical support
  • Money matters
  • Legal matters
  • Advocacy
  • Assistive technologies/help with equipment
  • Access to the community
  • What to do in an emergency
  • Safety in the home
  • Navigating health and social care services
  • Your wellbeing as a carer


There is no eligibility criteria for using the services of Norfolk Family Carers.

By using our services you can access the knowledge and expertise of our dedicated team who are here to help carers, regardless of whether you live with the person requiring care. We are an independent provider, have over 25 years of experience and offer a fast-track to personalised services and advice.

Fees are subsidised and we are working with local sponsors and national providers to access additional funding, allowing us to further reduce fees and offer bursaries.

If you are in a position to provide sponsorship, funding or support to Norfolk Family Carers, please do get in touch. By working with Norfolk Family Carers, you join a network of caring people across Norfolk.


We offer free advice and information over the phone, Monday to Friday 9-5pm, on all matters relating to caring. If for whatever reason we are unable to help you, we will try to give you details of an organisation which can.

“Thank you so much for all this useful information and for all the time you gave me on the phone.” – Richenda, April 2018

“It was really good to have someone contact me so quickly. The Adviser was so friendly and helpful that I immediately felt better.” – CC from South Norfolk, May 2018


Our full consultation gives you and your family a chance to talk through your situation with one of our experienced Care Support Advisers.

You will receive a follow up report with recommendations and all of the information you need to keep on top of your caring role.

“It felt like we finally had clarity. For someone external to come in and pick through the emotions of a very difficult situation and help us find a way forward was absolutely invaluable. If I, as someone who is competent, confident and strong-willed couldn’t get the help we needed from social care in our time of need – how will others who are less confident manage? I find that very scary for other people.” – Clare from Norwich, February 2018

£75 per hour


We support with completion of forms for Carer’s Allowance, Attendance Allowance, Lasting Power of Attorney and PIP.

We will talk to you on the phone to assess your eligibility to receive a benefit before arranging an appointment to help you to complete a form.

“Had I not been able to ask for your help, I would have abandoned the whole thing as going through the form seemed so difficult as to be not worth doing.” – Peter from Caister-on-Sea, November 2017

“After one visit my stepmother has now got her attendance allowance and we can start to care for her and relieve some of the burden from my Dad.” – Anon Norwich,  August 2018

£50 per hour


Our Family Care Advisers are available to visit you at home to provide emotional and practical support. We can also provide support and advocacy at meetings or appeals where required.

“Julie Izzard has been brilliant both with helping me and my relatives. She is so knowledgeable and willing to help that it has made a stressful and difficult time much easier. I am new to having to care for elderly people so it is reassuring to know she is there to help and that she has so many ideas.” – Anon Norwich, July 2018

£50 per hour


All our services are offered at our offices at 36 St Giles Street, Norwich, NR2 1LL.

If you would feel more comfortable in your own home or are unable to visit us at our office we are happy to come to you.

A home visit will incur an additional charge of £25.

Please call us on 01603 219924 or email us on to find out more about any of our services or how we might be able to tailor our support to help you